Micro Produced Spectacles: Designed in Miami, Handcrafted in Italy
Micro Produced Spectacles: Designed in Miami, Handcrafted in Italy
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MARCEL offers a one-year warranty on all eyewear against manufacturing defects. This covers issues with frames and hardware, excluding damage from misuse, accidents, normal wear, or unauthorized repairs.
For warranty service, contact Hello@MaisonMarcel.IT with proof of purchase.
Purchases can be returned to the original store or an authorized distributor for repair or replacement. Our warranty ensures commitment to quality and craftsmanship. For further inquiries, reach out to our customer support.
Restocking Fees:
A restocking fee of $100.00 will be charged for each item returned, depending on the condition and completeness of the returned product and packaging.
Shipping Fees for Returns:
The cost of return shipping must be covered by the customer. Items should be returned using a trackable shipping method at the customer's expense.
Shipping Policy:
Each piece of Marcel eyewear is handcrafted with unique variations, ensuring no two pieces are identical. As such, please allow a 4-6 week period to guarantee the high quality and individuality of your order.
Returns:
We accept returns of unworn, undamaged items within 10 days of delivery. Since each item is slightly different than pictured, items must include all original packaging.
Contact Hello@MaisonMarcel.IT to initiate a return.
Damaged or Incorrect Orders:
If your order arrives damaged or not as expected, please contact our support team immediately at Hello@MaisonMarcel.IT.
Our customer support team is here to help with any inquiries or issues, ensuring you receive the excellence and exclusivity that define Marcel.
Cleaning:
Gently clean your eyewear with a soft, lint-free cloth and suitable eyewear cleaner. Avoid using abrasive materials or household cleaners, which could damage the lenses and frame.
Adjusting Fit:
Your eyewear is designed to be adjustable. To modify the fit, you can lightly and carefully bend the legs and main frame to make them tighter or looser. This should be done gradually to avoid damaging the handmade frames.
Storage:
Store your glasses the provided cartouche when not in use to protect them from scratches and impacts. Avoid leaving them in extreme temperatures or direct sunlight for extended periods.
Special Care:
If you require assistance for a perfect fit or have any concerns about maintaining your eyewear, please contact us at Hello@MaisonMarcel.IT.
Wear:
All Maison Marcel eyewear is unisex and intended for adult use unless specified as "KIDS."
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